Friday, July 6, 2012

ELLIS FAAS: Fully-revamped Online Flagship Store


Good news: The ELLIS FAAS online flagship store has been completely restyled and is now live. The updated web site is loaded with new visuals, swatches, videos, testimonials, and more.Even more impressive, the store was nominated for an Awwward on its first day.



According to Thijs Faas, with the re-design they were "trying to make our customers feel at home, sense the atmosphere of the brand, visually inspire them and help to make an easy choice between all of the ELLIS FAAS products." I'd say they did exactly that.




Whatever look you want to achieve, from completely natural to dramatic, you will find it here.




I suggest you have a look. It is a stunning, visual explosion, backed by quality products that are tested on humans only.




And to make it all the more enticing the ELLIS FAAS flagship store is offering free, worldwide shipping. Log in or register and use coupon code SHIPPR when you check out. This offer is good for the entire month of July.

Disclosure: I have no vested interest do not profit from posting this article; I just love the brand.

22 comments:

  1. Tested on humans only! My kind of product!

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    1. They say "tested on supermodels" but I felt silly writing that down. (:

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  2. Thanks for calling this to my attention. The new site is INCREDIBLE! Seriously, it has almost everything a beauty site should have. LOVE IT.

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    1. I agree. If I didn't have a big deadline today, I would be spending some time drooling. It's one of the most gorgeous, interesting beauty-product web sites I have ever seen.

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    2. Sadly, just had one of my two EF products come apart on me. The front of the pen with the applicator brush completely separated from the body, which houses the product. I adore the formulas, but considering the prices, I may have to just admire the products from cyberspace. It was the 3rd time I used the pen :-(

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  3. Would you look at that? Honest-to-goodness swatches.

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    1. Indeed! And based on the products I have, they look very true to color on my monitor, though their swatch of Creamy Eyes E107 looks cooler than it does swatched on my skin. It would be interesting to know the temperature of the skin used in the swatches. It looks cool but I could be wrong.

      I wish they had a cool, clear pink blush.

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  4. OK, you know I am just thrilled with this! I'm very happy they're developing their website in such a down-to-earth yet artsy way. Thanks for the head's up, Z!

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    1. My pleasure. They really did an outstanding job.

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    1. Indeed! Everyone must come back here and report their purchases.

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  6. I've toyed with not saying anything and I'm normally very good at being dignified but I hope you'll forgive me for having a mini rant on your blog. The new site looks great but I am so disappointed with Ellis Faas customer services right now. I'm cross that whilst they're busy sending out press releases and PR samples, I had to wait 3/4 months for a replacement item and had to chase it up. I sincerely hope my experience is the exception to the rule :(

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    1. Oh, no! It has been a while since I placed an order, but I have always received excellent customer service, in fact, almost as if I were their only customer. And while I have never spoken with EF directly, her brother is great. One sign of a great company is being able to speak directly with the CEO and/or executive management, and so far that still seems to be the case with them.

      My guess is they are experiencing growing pains with their success, and your issue got forgotten in the shuffle, but that doesn't make it right, and it frustrates me when an excellent customer (with far reach!) is neglected. I hope it was a one-off and I am really sorry it happened to you.

      Have you thought about contacting them and stating your disappointment? I will occasionally write a letter or e-mail as such (like I did with Chanel), then sit on it for 24 hours, read it again, and if it sounds rational, send it off. Usually I have to edit a bit of emotion out of it before I let it go.

      Without customers, every one of these businesses would quickly fail or get bought out by the Estee Lauders of the world, so I am sure someone would want to know. Maybe you could write directly to Monique. If you want her contact info, email me (I don't know if she'd be happy about my publishing it here). She has always been extremely fair and responsive when I have had an issue with my order, and she has also been at the receiving end of all my feedback on the pens and colors and always seemed to welcome it.

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    2. I did contact them directly and it was one of the people you have mentioned that dealt with it. I didn't purchase the faulty item directly from EF but apparently all issues like this do go back them to be resolved. I was told I would get an extra item of my choice, clips and some of the new eye shades to try as a goodwill gesture. I know I shouldn't have got my hopes up but as time went on and I watched review, after review pop up, I was certain I had been forgotten.

      I have my replacement now and I know I should be satisfied but a babyish side of me feels really disappointed. No-one should have to wait 3 months for a replacement item and it definitely puts me off future purchases. My apologies again for ranting, I promise to put the stroppy diva back in her box now ;)

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    3. I think anyone would be disappointed in your shoes. It does help minimize the sting when the company extends a gesture of goodwill, but when they neglect promises made, that's not good and it makes me wonder if they're blowing smoke up my skirt.

      I stopped accepting PR samples months ago. At first it was titillating, and I felt like I had "arrived," but I quickly realized it was a burden, yet another product I would have to use up while I already had so many--AND one I would have felt compelled to write about, even though I don't write about everything I purchase.

      I also became quickly jaded when certain brands contacted me, all excited to send me something, I would consider it, agree, and then send them my contact info; and then I would never hear from them again. I decided it was not worth having anyone know my address, and I would just continue to buy what I liked and post only about what I really liked or really disliked.

      To be fair, I should say that if Chanel decided to send me their entire fall collection, I would very likely accept. ;) Nay, I would tackle the UPS man upon delivery. But not even Amy gets free Chanel, so I can only dream.

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    4. The issue of PR samples is an interesting one. I go up and down with it all the time. Sometimes it is wonderful and I have enjoyed some fantastic experiences but sometimes it is a burden, which I realise sounds incredibly ungrateful to most people. I've had a lot of experience of replying to people with my postal details never to hear from them again. It's true that you become jaded with that carry on very quickly.

      These days I'm fussy about what I accept and I only work with brands that I really like. As well as that, I will only accept items from PRs that aren't pushy and don't want to influence what I write. Bad experiences have put me off working with lovely brands, simply because I can't get on with the PR style. I'm a busy Mum, I blog for fun and the last thing I need is someone breathing down my neck with a deadline or requests for me to edit posts.

      Oh dear, I'm letting it all out today, aren't I?! Quick, someone remove the laptop from under my hands! ;)

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  7. Modesty Brown - I'm sorry to hear that you've had a bad experience with EF customer service. IMO you have every right to be disappointed. NO one should have to wait 3 months for an issue to be corrected and if extras were promised to make up for it but not delivered that is unacceptable. I don't think companies have fully grasped the speed & openness that social media provides today. One bad experience can be heard about by thousands in a very short period of time. It holds true for good experiences as well as less than stellar ones.

    I do love that they have actual product swatches! Not a computer-generated approximation of the color. Trying to ignore the siren song!

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    1. The only thing is MB wasn't dealing directly with ellisfaas.com, but with a reseller. I suspect *they* were the ones who dropped the ball. I would give EF the benefit of the doubt, as I know they deeply appreciate honest feedback from beauty bloggers.

      love2, did you buy yourself anything for your birthday? (We have a BD topic dedicated to you on the forum; come check it out!)

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  8. Thanks for the head's up! If they are able to ship to China, that would be wonderful.

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    1. Don't they? I always assumed they shipped internationally.

      I keep trying to place an order for E116, but the web page doesn't like my credit cards (which are valid, and I am in good standing!!). I will have to put some money in my papyal account, as that has always worked in the past. After I saw London Makeup Girl's review of E116, I knew I had to have it. It looks PERFECT for me, and I am thrilled to pieces with the new, cooler, colors.

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  9. I love that they have real swatches! How many years have we waited (and at what profit margin) for this? Some of the images are deeply unsettling. I don't need Thomas Kincaid happy art, but when it looks like a model's eye has exploded, no thank you. I've put myself on a no-buy list for anything in a clicking pen. Too dirty. Too wasteful. Too expensive. Which is such a shame because I very badly want Milky Lips 201!

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  10. Dear Jane, you should get the milky lips 201!! it's beautiful. I don't even mind the pen and prefer it to the shower head of L101. With the pen, even if a bit too much is dispensed, I just smush it back onto the bristles and cap it and save it for next time. I usually apply the product via my fingers or a retractable lip brush I keep in my makeup bag and find that works well for the stain effect I like. About the credit card issue you had Zuzu, I had an issue also but my bank sorted it out during the transaction. I think it's heightened security that the company is now using, which is causing some cards to be rejected. My bank asked me for a pin code which was sent to me as a text message, which I then entered, and the transaction then was approved. I am going to order the E116 also, and I am intrigued by the new ochre colour, which may be great for blue eyes ... Scary though! The only bloggers I've seen with it have dark features. Justine

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